This website is operated under the ELLOVER brand. Throughout the website, the terms “we,” “us” and “our” refer to ELLOVER.

ELLOVER provides this website, including all information, tools, services and products available through it, subject to your acceptance of these Terms of Service and the policies referenced herein.

By accessing the website, creating an account, submitting information or purchasing a product, you agree to be bound by these Terms of Service.

By using this website, you confirm that you have reached the age of legal majority in your place of residence or that you have the permission of a parent or legal guardian where required.

You may not use the website or its products for unlawful, unauthorized, fraudulent or abusive purposes.

• You must not introduce viruses, malicious code or harmful technology.
• You must not attempt to access restricted systems or customer information.
• You must not scrape, copy or reproduce website content without permission.
• You must not use false information or impersonate another person.
• You must not interfere with the website’s operation or security.

We aim to present product descriptions, measurements, colors, photographs, materials and other details as accurately as reasonably possible.

Screen settings, lighting, photography, manufacturing variation and other factors may cause a product to appear slightly different from its online presentation.

Product availability, colors, sizes, materials, packaging and specifications may change without prior notice.

Product prices are displayed in the currency selected on the website or determined by your market settings.

Prices, promotions and availability may change without notice. Unless stated otherwise, delivery fees, customs duties, import taxes and other local charges may be calculated separately.

You agree to provide current, complete and accurate billing, payment and contact information.

Payment must be successfully authorized before an order can be processed. We may use third-party payment processors to complete transactions securely.

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, limit, cancel or refuse an order where reasonably necessary, including in cases involving:

• Product unavailability or inventory errors.
• Incorrect product descriptions or pricing errors.
• Suspected fraud, unauthorized payment or abusive activity.
• Incorrect or incomplete customer information.
• Orders intended for unauthorized resale.
• Delivery restrictions or unsupported destinations.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

Orders are generally prepared within 1–3 business days. Estimated transit may take up to 12 business days after dispatch.

Delivery dates are estimates and may be affected by carrier delays, customs inspections, public holidays, severe weather, incorrect addresses or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Additional information is available in our Shipping & Delivery Policy.

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Returned items must be unworn, unused, unwashed and in their original condition, with all tags, packaging and hygiene protection intact.

A return ticket must be opened and approved before an item is shipped back. The applicable return address will be provided only after the return request has been reviewed and approved.

Items returned without prior authorization may not be accepted.

Promotions, gift offers, discount codes and special pricing may be subject to additional conditions, expiration dates, product exclusions and usage limits.

Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, applied retroactively or transferred.

We may cancel or modify a promotion where necessary due to technical errors, misuse, fraud or circumstances beyond our reasonable control.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You must provide accurate and current information and notify us promptly if your details change.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in violation of these terms.

The ELLOVER name, branding, logos, photographs, graphics, product descriptions, website design, videos, text and other content are owned by or licensed to ELLOVER and are protected by applicable intellectual-property laws.

You may use the website only for personal and lawful shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, license or commercially exploit our content without prior written permission.

The website may include links, tools, payment services, applications or content operated by third parties.

Third-party services are governed by their own terms, privacy policies and operating conditions. We are not responsible for third-party websites or services that we do not control.

You should review the applicable third-party terms before using those services.

If you submit a review, photograph, comment, suggestion or other content, you confirm that the submission is accurate, lawful and does not violate another person’s rights.

You must not submit false, misleading, abusive, defamatory, discriminatory, obscene or infringing content.

Subject to applicable law, you grant us permission to display, reproduce and use submitted content for operating and promoting the ELLOVER store.

We may remove content that violates these terms or applicable law.

Occasionally, the website may contain typographical errors, inaccurate information, technical issues or omissions relating to products, prices, promotions, availability or delivery.

We may correct errors, update information or cancel affected orders where reasonably necessary.

We do not guarantee that the website will always operate without interruption, delay or technical error.

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We do not guarantee that use of the website will be uninterrupted, completely secure or error-free.

Nothing in these terms excludes any warranty, right or protection that cannot lawfully be excluded.

To the extent permitted by applicable law, ELLOVER will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.

Nothing in these terms limits liability where such limitation is prohibited by law, including liability for fraud or other matters that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these terms or your infringement of another person’s rights.

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

We may suspend or terminate access to the website where a user materially violates these terms, engages in unlawful conduct or creates a security or fraud risk.

Obligations and liabilities incurred before termination will continue where applicable.

We may update these Terms of Service to reflect changes to our products, website, business operations or legal obligations.

The latest version will be published on this page with an updated revision date.

Continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

These terms are governed by the laws applicable to the business entity operating ELLOVER, subject to any mandatory consumer protections that apply in the customer’s country or region.

Nothing in these terms removes legal rights that cannot be waived under applicable consumer law.

Questions about these Terms of Service may be sent to:

ELLOVER Customer Care
Email: support@ellover.com

The company’s legal name and registered address should also be displayed here before this policy is published.